Client Service Center
In a recent KLAS survey, athenahealth outperformed eClinicalWorks software in every category. The client service center of both companies has been hailed as a trusted adviser, but both companies' track record with clients is not exemplary. Their delivery deficiencies often detract from the overall technology experience. This is one reason why many eClinicalWorks and Athena clients are satisfied with the quality of support that the companies provide.
eClinicalWorks has an exemplary Client Service Center, but athenahealth has more robust a la carte options. Its client-centric philosophy has been credited with its ability to provide quality, timely support. Many providers attribute their satisfaction to dedicated account managers. However, eClinicalWorks users report that support is a challenge to scale. A frequent issue reported by users is unanswered tickets and a cumbersome escalation process. In fact, nearly one-quarter of eClinicalWorks users are considering switching to another EMR software in the future. While some of the problems with athenahealth's software are minor, the lack of support from eClinicalWorks is an important factor in making a decision.
EClinicalworks and Athena are two EMR software solutions that are available to smaller practices. Both software programs offer strong customer support and customization, but they lack the power to handle large practices. They are both ideal for mid-sized practices, but do not function well at large hospitals. These two EMR software solutions are ideal for smaller practices with a few doctors and staff.
Charting system
Athena and eClinicalworks both offer an eMHR software called the Charting system. These programs are used by nearly one million healthcare practitioners worldwide and offer electronic medical records. These systems help physicians and other health care professionals keep track of patient records electronically, reducing the need for handwritten documentation and increasing revenues and quality of care. However, there are some key differences between the two programs.
Athenahealth is a web-based EMR that cannot scale for large practices. AthenaHealth requires tight security measures and isn't user-friendly. Some providers have reported long response times and a difficult escalation process. eClinicalWorks users report that support is a major issue. One-quarter plan to change to another EMR in the future cite poor support as the primary reason.
Athena EMR and eClinicalWorks are both popular options. The company's EMR software solutions improve clinical control and improve company efficiency. Athenahealth is suitable for physician practices, ACOs, outpatient departments of hospitals, clinics, and health centers of all shapes and sizes. Athenahealth has the highest number of customer reviews, with a 76/100 score for Athenahealth and 68/100 for eClinicalWorks.
Cloud-based solution
Both eClinicalWorks and athenahealth are cloud-based solutions that combine software services to streamline physician workflows and improve clinical efficiencies. Both of these solutions have been designed to streamline physician workflows and incorporate patient engagement tools to drive better outcomes. According to user reviews, eClinicalWorks has a user sentiment score of 68, while athena has a user sentiment rating of 76. Users have expressed varying opinions regarding the features of each solution, which could mean a difference between the two.
Both eClinicalworks and athenahealth boast a feature-rich set of tools that make it easy to manage your practice. Athenahealth, for example, includes more than ten important features. While eClinicalWorks may lack the full suite of functionality of the latter, it still offers a wide range of useful features for your practice. Its software can manage patient records, chart them, and provide revenue management and billing functions. It can also help you better coordinate care with patients and achieve population health management.
eClinicalWorks Cloud maintains patient privacy and data. Cloud-based solutions do not share data with other practices, meaning that your practice's data is secure and protected against malicious activity. Cloud-based eClinicalWorks solutions utilize nine data centers across the United States to provide faster network speeds. The data center locations are geographically distributed, which allows the provider to upgrade at their own pace, without disrupting their patient care.
Read more at:
https://www.findemr.com/resources/which-emr-is-better-eclinicalworks-vs-epic/
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